Privacy Policy

At Soft Solution Media (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software products or services, or interact with us in any manner — including when you make payments via third-party processors such as Stripe and 2Checkout.

By using our services, you consent to the practices described in this policy.

1. Information We Collect

a. Personal Information You Provide

• Name, email address, phone number, billing/shipping address
• Payment information (processed securely via Stripe/2Checkout — we do not store full card details)
• Account credentials and preferences
• Support or feedback communications

b. Automatically Collected Information

• IP address, browser type, device identifiers
• Usage data: pages visited, features used, session duration
• Cookies and tracking technologies (see Section 4)

c. Information from Third Parties

• Data from payment processors (e.g., transaction status, last 4 digits of card, billing info)
• Analytics providers (e.g., Google Analytics)
• Social media platforms (if you log in via social accounts)

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our software and services
• Process transactions and send receipts/invoices
• Communicate with you (e.g., support, updates, marketing — with opt-out)
• Prevent fraud and ensure security
• Comply with legal obligations
• Personalize your experience

3. How We Share Your Information

We do not sell your personal data. We may share it with:

a. Service Providers

• Payment Processors (Stripe, 2Checkout) — to process your payments securely. These providers are GDPR and PCI-DSS compliant. We only share necessary data (e.g., amount, email, billing info).
• Hosting, analytics, customer support, and email platforms under strict data processing agreements.

b. Legal Requirements

If required by law, subpoena, or to protect our rights, users, or public safety.

c. Business Transfers

In case of merger, acquisition, or asset sale, user data may be transferred with appropriate safeguards.

4. Cookies and Tracking Technologies

We use cookies to enhance user experience, analyze traffic, and deliver targeted content. You can manage preferences via browser settings. Some features may not function properly if cookies are disabled.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax or accounting purposes).

6. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Data portability
• Withdraw consent (where applicable)

To exercise these rights, contact us at info@softsolutionmedia.com.

7. International Transfers

Data may be transferred to and processed in countries outside your own (e.g., U.S. for Stripe). We ensure safeguards (e.g., Standard Contractual Clauses, Privacy Shield where applicable) are in place.

8. Children’s Privacy

Our services are not intended for children under 13 (or 16 in some regions). We do not knowingly collect data from children. Contact us if you believe we have inadvertently collected such data.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect changes. Continued use of our services constitutes acceptance of the revised policy.